Frequently Asked Questions

Everything you need to know about shopping with Goodhood.

What are your shipping rates and delivery times?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I return an item?

You can return any unworn, unwashed items within 28 days of receipt. Simply use our online returns portal to generate a label and drop your package at an authorized collection point.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' via Klarna.

Are all products on your site authentic?

Absolutely. Goodhood works directly with brands and authorized distributors to ensure every product we sell is 100% authentic and of the highest quality.

Can I track my order?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.

Do I have to pay international customs and duties?

For orders outside of our local region, customs duties and import taxes may apply. These fees are determined by your local customs office and are the responsibility of the customer.